CANCELLATION & RESCHEDULING POLICY
When you make an appointment with us, we carve out that time just for you. If for some reason you are not able to make it your scheduled appointment, we ask that you let us know as soon as possible, as this allows us to give that time slot to someone else. While we do completely understand that sometimes schedule adjustments are necessary, we just ask that you cancel or reschedule your appointment in a timely manner.
We don’t charge a cancellation or rescheduling fee the first time someone cancels or needs to reschedule their appointment. If it happens a second time, then a $100 fee be will charged. We allow no more than 4 changes, as this will result in a charge equal to 100% of the reserved service amount.
We respectfully request at least 24-hour notice for cancellations or rescheduling of appointments. Please understand that when you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our wait list miss the opportunity to receive services.
We value our staff’s time. And understand that they have other gigs, family, and friends with whom they could be spending time. NYCphotographers pays it's staff the entire wage for any missed or late canceled appointment out of respect for their valuable time. Therefore, we have a strictly enforced 24-hour cancellation and rescheduling policy.
Any appointment missed, late canceled, or changed without 24-hour notice will result in a charge equal to 100% of the reserved service amount.
Please understand that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments.
Any late arrival will shorten your appointment time and will not be made up by running into the next client’s scheduled appointment. We recognize that the set appointment time frames may differ from the actual appointment by 10-15 minutes based on shift changes, traffic, and personal needs of our photographer and clients.
It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as power outage, unfortunate incidence, or weather that requires you or us to have to cancel or be closed during regular business hours, we will reschedule your existing appointment and no charges will apply.
We feel that it is only fair that we honor the same policies to our clients. If we have to cancel a client with less than 24 hours notice of the appointment scheduled, we will honor the same policy and your next appointment will be free of charge.
If you have any questions please contact us at firstname.lastname@example.org